Last updated: May 6, 2026
Arkade AI Inc. ("Arkade AI," "we," "us," or "our") is committed to protecting privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our communications platform, websites, APIs, and related services (collectively, the "Service").
By using the Service, you agree to this Privacy Policy and our Terms of Service.
Arkade AI provides a B2B communications platform to business customers ("Customers"). This Policy distinguishes between two categories of personal information:
This Policy covers Arkade AI's practices as a controller of Customer information and describes our handling of end-user information at a high level. Customers are responsible for their own privacy practices and disclosures to their end users.
Account information. When you register for the Service, we collect:
Customer verification information. During Customer onboarding and verification, we may collect:
Communications with us. Information you provide when you contact support, request features, or otherwise communicate with us.
When you use the Service, we automatically collect:
When Customers use the Service to send messages or place calls, the following types of end-user information may pass through the platform:
Arkade AI processes end-user information solely on Customer instructions and only as necessary to deliver the Service. Arkade AI does not use end-user information for our own marketing or to train generalized AI models.
We use Customer information to:
We use end-user information only as instructed by Customers and as necessary to deliver the Service to those Customers.
We do not sell personal information for monetary consideration. We do not use Customer Content or end-user information to train generalized AI models.
We share information with:
We engage third parties to operate parts of the Service. They process information on our behalf and are bound by contractual confidentiality and security obligations. Categories include:
A current list of sub-processors is available on request by emailing [email protected].
End-user information passing through the Service is shared with the Customer who initiated the communication. Customer-side privacy practices are governed by that Customer's privacy policy.
We may disclose information when we reasonably believe it is necessary to:
If Arkade AI is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of the transaction, subject to appropriate confidentiality protections.
We may share information for any purpose disclosed to you with your consent.
We implement reasonable administrative, technical, and physical safeguards to protect information, including:
No system is perfectly secure. In the event of a data breach affecting personal information, we will notify affected parties consistent with applicable law.
We retain Customer information for as long as needed to provide the Service, fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. General retention periods:
You may request deletion of Customer information by contacting us. Some information may be retained where required by law or for legitimate business purposes (such as fraud prevention or compliance with carrier requirements).
We use cookies, pixels, and similar technologies on our website and dashboard for:
You can adjust your browser to limit cookies, though some Service features may not function properly without them. We honor browser-level Global Privacy Control (GPC) signals where required by law.
Depending on your location, you may have rights to:
If you are a resident of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Tennessee, Indiana, Delaware, New Hampshire, New Jersey, Minnesota, or another state with consumer privacy laws, you may have additional rights under that state's law.
To exercise rights, contact [email protected] with the subject line "Privacy Rights Request" and include the right(s) you wish to exercise, your name and email, and your state of residence. We will verify your request and respond within the timeframe required by your state's law (generally 45 days).
You may also use an authorized agent to submit a request on your behalf, with proof of authorization.
If we deny your request, you may appeal by emailing [email protected] with "Privacy Rights Appeal" in the subject line.
If you received a message or call sent through the Service and have privacy questions, please contact the Customer that initiated the communication. Arkade AI processes end-user information on Customer instructions and is generally not in a position to respond to individual end-user requests directly. We will refer end-user privacy requests to the relevant Customer when we receive them.
You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by emailing [email protected]. We will continue to send transactional and account-related communications (billing, security alerts, service notices) regardless of marketing preferences.
Arkade AI is based in the United States and processes information in the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the U.S., where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to this transfer.
The Service is intended for business use by individuals 18 years or older. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete it.
The Service is not authorized for processing personal information of children under 13 (subject to COPPA), and Customers may not transmit such information through the Service.
The Service is not authorized for processing certain regulated categories of data, including:
Customers are prohibited from transmitting these data categories through the Service. See our Terms of Service for details.
The Service may link to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of those third parties. Review their policies before providing them with information.
Customers who require a Data Processing Agreement (DPA) for compliance with CCPA or similar laws can request one by emailing [email protected].
We may update this Privacy Policy from time to time. Material changes will be communicated through the Service, by email, or by posting an updated version on our website. The "Last updated" date at the top reflects the most recent version. Your continued use of the Service after changes take effect constitutes acceptance.
Arkade AI Inc.
Privacy: [email protected]
General: [email protected]
For our Terms of Service, see arkade.ai/terms.