Privacy Policy

1. Introduction

Arkade AI Inc. ("Arkade AI," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI platform and services.

2. Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Company name and billing information
• Account credentials

Usage Data

We automatically collect information about your use of our services:

• API calls and usage metrics
• Voice minutes processed
• Dashboard activity and preferences
• Device and browser information
• IP address and general location

Voice Data

When you use our voice AI services, we process:

• Audio recordings submitted for transcription
• Generated speech outputs
• Conversation transcripts

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process transactions and send billing information
• Improve and optimize our platform
• Develop new features and services
• Communicate with you about updates and support
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Retention

We retain your data for as long as necessary to provide our services and fulfill the purposes described in this policy. Voice data is typically retained for 30 days unless you enable HIPAA-compliant settings, which restrict data persistence.

You may request deletion of your data at any time by contacting us or through your account settings.

5. Data Sharing

We may share your information with:

• Service Providers: Third-party providers who help us deliver our services, including transcription, LLM, and text-to-speech providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security audits
• SOC 2 Type II compliance

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data
• Opt out of certain data processing
• Withdraw consent

To exercise these rights, contact us at [email protected].

8. HIPAA Compliance

For healthcare customers, we offer HIPAA-compliant configurations that restrict data persistence and prevent use of your data for model training. Contact us for details on our Business Associate Agreement (BAA).

9. International Data Transfers

Your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Arkade AI Inc.
Email: [email protected]
General inquiries: [email protected]