Technical Specs

Voice Platform Performance

Latency & Speed

End-to-end latency<250ms
Audio processingReal-time
Tool call execution<100ms
Context switching<50ms

Reliability & Uptime

Platform availability99.95%
Bad line survivabilityYes
Automatic failover<5s
Packet loss toleranceUp to 15%

Economics

Core cost per call<1¢
Data extractionIncluded
Concurrent capacity10K+
Volume discountsAvailable

Audio Quality

Sample rate16kHz / 48kHz
Codec supportOpus, PCM, G.711
Noise cancellationAdaptive
Echo suppressionReal-time

200+ Data Points Per Call

Every call generates comprehensive signals across five dimensions. This is what separates audio transcription from true voice intelligence.

Language

Vocabulary complexity
Speech patterns
Filler word frequency
Question types
Statement confidence
Linguistic markers

Sentiment

Emotional valence
Frustration levels
Satisfaction indicators
Tone shifts
Emotional trajectory
Affect patterns

Intent

Goal classification
Objection types
Decision signals
Information seeking
Purchase intent
Escalation triggers

Performance

Response timing
Interruption patterns
Talk ratio
Dead air duration
Call flow efficiency
Resolution speed

Behavior

Engagement level
Attention markers
Compliance signals
Objection handling
Conversion patterns
Dropout predictors

All signals extracted in real-time (<250ms) and immediately available via API, MCP, or dashboard.

Enterprise Telephony Infrastructure

Carrier-grade reliability at scale. Direct interconnects, not resold capacity.

Direct Carrier Interconnect

Carrier peering15+ major carriers
Pricing modelWholesale, no markup
Geographic redundancyMulti-region
Protocol supportPSTN + VoIP
EncryptionTLS / SRTP
Caller IDSTIR/SHAKEN

Phone Number Management

Country coverage50+ countries
Number typesLocal, toll-free, vanity
Provisioning timeInstant
Number portingSupported
DID managementFull API control
Regulatory complianceBuilt-in

Quality Guarantees

Availability SLA99.95%
Packet loss toleranceUp to 15%
Automatic failover<5 seconds
Bad line survivabilityYes
Jitter bufferAdaptive
MOS score target>4.0

SIP & PBX Integration

SIP trunkingFull support
PBX compatibilityMajor vendors
Transfer typesWarm & cold
Extension dialingSupported
Conference bridgingAvailable
RecordingDual-channel

Developer Experience

Complete programmatic control over every platform feature.

API Architecture

DesignRESTful + GraphQL
SpecificationOpenAPI 3.0
EventsWebhooks
OperationsIdempotent
PaginationCursor-based
Rate limits1000 req/sec

Authentication & Security

Auth methodsAPI keys, OAuth
Key scopingGranular permissions
IP whitelistingSupported
Key rotationZero-downtime
RBACFull support
Audit loggingComplete

ARKADE vs. Point Solutions

Capability	ARKADE	Transcription Services	Voice Platforms	Analytics Tools
Live call infrastructure	check_circle	cancel	check_circle	cancel
Historical analysis	check_circle	check_circle	cancel	check_circle
200+ data points/call	check_circle	cancel	cancel	cancel
Outcome tracking	check_circle	cancel	cancel	check_circle
Model training data	check_circle	cancel	cancel	cancel
Sub-250ms latency	check_circle	N/A	cancel	N/A
Real-time tool calls	check_circle	cancel	check_circle	cancel
Unified learning layer	check_circle	cancel	cancel	cancel